Convin funding, investors and company details

Convin is an emerging Artificial Intelligence (AI) startup from Bengaluru, working in the space of Delivers AI-powered conversation intelligence for contact centers, automating recording, transcription, and analysis of customer interactions across calls, chats, and emails. Founded by Durgesh Choudhary, Ashish Santhalia, Atul Shree, Bharat Patidar.

Company: Feed Forward Techologies Private Limited
Sector: Artificial Intelligence (AI)
Location: Bengaluru
Founders: Durgesh Choudhary, Ashish Santhalia, Atul Shree, Bharat Patidar
Total funding raised: ₹77.47 Cr

Company overview

Convin delivers AI-powered conversation intelligence for contact centers, automating recording, transcription, and analysis of customer interactions across calls, chats, and emails. Operations focus on automated quality assurance covering 100% of conversations, real-time agent coaching through personalized insights, customer intelligence extraction, and omnichannel performance optimization supporting 70+ languages. The platform integrates with telephony systems, dialers, and CRMs to drive sales conversions, reduce AHT by 56 seconds, boost CSAT 27%, and ensure compliance via AI-driven QA and predictive analytics.

Funding rounds

Latest round (Seed): $ 6.50 Mn (₹54.52 Cr.), 2024-08-27. Investors: JSW Ventures, Kalaari Capital, Titan Capital Winners Fund, Sparrow Capital, 9Unicorns
Past round (Series A): $ 3.00 Mn (₹22.96 Cr.), 2022-04-29. Investors: Accel